Frequently Asked Questions
How long does delivery normally take?
We aim to despatch all orders placed with us within 2 working days but usually we despatch the same day. All small items such as Potentiometers/Clutches/leads will be dispatched by Royal Mail; they should take no longer than 3 working days. All larger items will be sent using our courier, delivery will be within 2 -3 days but often next working day, and you will be required to sign for the delivery.
How much does delivery cost?
Shipping prices are based on order weight, once the items are in your shopping cart, before you confirm your order, you can obtain the shipping cost. You can then add or delete items from your cart or continue to our secure payment page.
What trolleys do you offer replacement parts for?
At present we can offer selected parts for:
- PowaKaddy Freeway
- PowaKaddy Freeway II
- PowaKaddy Freeway Digital
- PowaKaddy Freeway Digital Brake
- PowaKaddy Classic
- PowaKaddy Classic Legend
- Hill Billy Compact
- Hill Billy All Terrain
- Hill Billy Compact Plus
- Hill Billy Hi Lite
What guarantee do I get with my parts?
All parts by a 12 month guarantee. All we ask is that you keep your receipt safe as it may be required!!
How do I order spare parts?
To do this please order via our Internet site or if you prefer to speak to a real person please contact us on 07533 247 909 (please email: firstname.lastname@example.org evenings & weekends)
I am not sure which part I need?
Rather than order the incorrect part, please call us on 07533 247 909 (please email: email@example.com evenings & weekends) and speak with one of our Technical Team who will use their experience to help you. If you want to you can send us digital photographs by email firstname.lastname@example.org and we’ll do our best to identify it for you.
How do you know which part I will need?
Between us we have over 50 years of experience within the golf trolley industry servicing golf trolleys.
How easy are the parts to fit?
This depends on which part you are fitting! To change a clutch will take no more than 2 minutes but a controller may take slightly longer! For more difficult patrs we can email fitting instructions before you buy or they will be sent with your goods, if you have problems, we are always at the end of the phone or email.
How do I pay?
If ordering via the internet we use Sagepay secure payment system where you can pay by using your debit or credit card or your Paypal account.
Are payments made on a secure server?
YES: When making payment look for the HTTPS in the menu bar and the green background colour. We never see your card details, these are processed by Sagepay or Paypal on their secure servers - see below:
All transaction information passed between merchant sites and Sage Pay’s systems is encrypted using 128-bit SSL certificates. No cardholder information is ever passed unencrypted and any messages sent to your servers from Sage Pay are signed using MD5 hashing to prevent tampering. You can be completely assured that nothing you pass to Sage Pay’s servers can be examined, used or modified by any third parties attempting to gain access to sensitive information.
What happens if I need to return an Item?
In the event that you are not satisfied with any purchase from The Golf Workshop you may return unused goods within14 days of receipt for a refund. We regret that refunds cannot be made for products that show evidence of having been used. Return shipping costs can only be refunded where we have sent the wrong goods in error.
Are my personal details passed on to any third party?
We gather information to enable us to process your order and guarantee that we do not sell or pass on your details to any third party.